The Product subcategory covers the responsibility of a company for the development, design, and management of its products and services and their impacts on customers and society at large.

This subcategory reflects a company’s capacity to reduce environmental costs, create new market opportunities through new sustainable technologies or processes, and produce or market goods and services that enhance the health and quality of life for consumers. This subcategory rating covers the integrity of a company’s products and sales practices, including their labelling and marketing, social impacts and end-of-life disposition. It also relates to product safety and quality and the company’s response to problems with safety and quality.